FAQ
1.Q： What brands do our car models include?
A：The popular ones on the market are basically all there, and also include a variety of very good workmanship niche brands, if you do not find the product you need, please feel free to contact us!
2.Q： How will I know when items are sold out or new arrivals are coming in, pricing adjustments and other important information?
A：Please sign up to receive our daily emails to receive updates about sold-out and newly arrived products, pricing adjustments, and other important information. You can sign up using the link below, at the bottom of our homepage https://yxcarmodel.com/pages/contact. Please note, if you are using a third party as your product provider, they may not have FTP connection setup with us or updates may possibly be delayed, and products shown on their website may be sold out on our website, their pricing and new arrivals may not be up to date as well. We strongly suggest to sign up to receive our daily emails.
3.Q： What is the “ship from” address on the shipping label?
A：All products will be shipped in Dongguan or Changchun, China, and absolutely no personal information will be disclosed.
4.Q： How to ensure the safety and quality of product transportation?
A：Each model is carefully packaged with bubble pillar protection and outer box, and we promise to open and photograph each one for inspection to ensure product quality and safety.
5. Q： Do I have to leave the box "I'd like to receive your emails" checked when I place my first order?
A：Absolutely. We need your email to let you know about sold-out items, new arrivals, and other important information so you can act accordingly and take down sold-out items, so your customers do not purchase them.
6.Q： How long does it take to ship an order?
A：We usually ship within 48 hours of receiving an order (except for special circumstances). Global delivery time takes about 5-15 business days depending on the region.
7.Q： Do you include a signature on delivery when using UPS expedited shipping?
A：Yes, we include a signature on delivery when UPS expedited shipping is selected.
8.Q： What if there is damage?
A：In case of shipping damage, please contact us within 48 hours of receiving the goods, providing photos and order number for prompt handling.
9.Q： Do you provide customized service?
A：Yes, we provide customized service for resin car models starting from 20pcs and alloy car models starting from 200pcs. Please contact us for details.
10.Q： How will the orders be shipped if expedited service is chosen?
A：If you choose expedited 2-day service at checkout, shipping carriers do not count a pickup day as a business day, delivery will be made on the 3rd business day for 2-day Service and on the 4th business day for 3-day expedited service. These delivery dates exclude Saturday delivery. Please note that 2 and 3 days expedited shipping includes delivery confirmation fees.
11.Q： Are there drop shipping fees for orders?
A：No, we do not charge drop shipping fees for orders.
12.Q：Do you require a minimum purchase?
A：No, we do not have minimum purchase requirements.
13.Q： What payment methods do you accept?
A：We accept Visa, UnionPay and Paypal. in addition, please contact us if you have any questions about payment.
14.Q： What is the delivery time for orders?
A：The delivery time depends on the shipping method that we use. Usually, it is 3-7 business days depending on the destination address.
15.Q： What is die-cast?
A: Die cast is a term used in the hobby industry referring to a model made with a metal body. Diecast metal is made of zinc alloy. Die-cast models are not necessarily 100% metal models.
16.Q： How big is the scale? (1/18, 1/24, 1/12, etc.)
A: For example, the 1:18 scale model means that the length of the model is 1/18 of an actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long. Our descriptions of each item also show approximate dimensions.
17.Q： Do all products come in the manufacturer's packaging?
A：Yes, all items do come in original manufacturer packaging. Please note: At some point manufacturers might change the look of the original boxes that models come in. The look of the original boxes may vary. The models however will stay exactly the same. Please note this information where you advertise products.
18.Q： Will my customer receive two items as shown in the pictures?
A：Our images show the picture of the original boxes and items outside of the original boxes. This is for informational purposes only. Only one item will be received.
19.Q： What name will I see on my credit card statement?
A：All our transactions will show “DIECASTMOD” or similar on your credit card statement.
20.Q： Do you collect sales tax?
A：We collect sales tax on orders shipped to California only. Per State of California BOARD OF EQUALIZATION Regulation 1706, Drop Shipments, the current California State rate will be charged on a sale price plus a mark-up of 10% which makes the current tax for drops shipping merchandise in Montebello, California 11.276%. The current sales tax in Montebello, CA is 10.25%. If you hold a valid California Seller Permit please email it to us, so we will not charge you CA sales tax. If you do not have a California Seller's permit you can fill out the California Resale Certificate Form which can be found on the following website https://www.boe.ca.gov when approved email us with a copy of the Seller's Permit at customerservice@diecastdropshipper.com. Once this is received we will verify its validity and will set up your account not to charge sales tax to California customers.
21.Q： Do we need to purchase a $4 signature confirmation at checkout?
A：You do not have to purchase a $4 signature delivery at checkout. Please note that we are not responsible for lost packages if a signature is not purchased. Expedited UPS shipping option already includes signature on delivery.
22.Q： How many different products do you currently have in stock?
A：We currently have over 1000 products in stock and ready for fulfillment. We add more new products daily.
23.Q： What is your return policy?
A：We have to be notified of all returns/exchanges within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.
All shipping and handling fees are non-refundable with an exception where yxcarmodel.com has made an error by shipping an incorrect item to the customer. In this case, Members must contact yxcarmodel.com to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a refund issued for the full amount of the order if the correct unit is unavailable. yxcarmodel.com must be informed of the receipt of incorrect merchandise within a week of delivery.
Unclaimed, Undeliverable, and Refused Delivery Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.
24.Q： Where do you ship?
A：We support shipping to most areas (depends on local policy decisions)
25.Q： How do I change my shipping address?
A：We are able to change the shipping address only if we are notified in writing and the package is not processed for shipment yet.
26.Q： How do I use a Wish List?
A：A wish list allows people to add wanted items and save them to purchase later or just to have saved for your information. Wish List only works with active accounts. Please register to have Wish List at your service.
27.Q： What does your international shipping cost?
You can view an estimate of your shipping cost by adding desired items to your shopping cart, then clicking the "estimate shipping" button.
28. Q： Do you ship to hotels or motels?
A：We apologize but we do not ship to hotels or motels at this time.
29. Q： Will I have to pay customs and duties fees if I reside in a different country?
A：Yes, each country has customs and duties fees in place.
30.Q： Which items do not qualify for coupons or other promotions?
A：Items from the closeout category are not eligible for any coupons, discounts, or promotions.
A：The popular ones on the market are basically all there, and also include a variety of very good workmanship niche brands, if you do not find the product you need, please feel free to contact us!
2.Q： How will I know when items are sold out or new arrivals are coming in, pricing adjustments and other important information?
A：Please sign up to receive our daily emails to receive updates about sold-out and newly arrived products, pricing adjustments, and other important information. You can sign up using the link below, at the bottom of our homepage https://yxcarmodel.com/pages/contact. Please note, if you are using a third party as your product provider, they may not have FTP connection setup with us or updates may possibly be delayed, and products shown on their website may be sold out on our website, their pricing and new arrivals may not be up to date as well. We strongly suggest to sign up to receive our daily emails.
3.Q： What is the “ship from” address on the shipping label?
A：All products will be shipped in Dongguan or Changchun, China, and absolutely no personal information will be disclosed.
4.Q： How to ensure the safety and quality of product transportation?
A：Each model is carefully packaged with bubble pillar protection and outer box, and we promise to open and photograph each one for inspection to ensure product quality and safety.
5. Q： Do I have to leave the box "I'd like to receive your emails" checked when I place my first order?
A：Absolutely. We need your email to let you know about sold-out items, new arrivals, and other important information so you can act accordingly and take down sold-out items, so your customers do not purchase them.
6.Q： How long does it take to ship an order?
A：We usually ship within 48 hours of receiving an order (except for special circumstances). Global delivery time takes about 5-15 business days depending on the region.
7.Q： Do you include a signature on delivery when using UPS expedited shipping?
A：Yes, we include a signature on delivery when UPS expedited shipping is selected.
8.Q： What if there is damage?
A：In case of shipping damage, please contact us within 48 hours of receiving the goods, providing photos and order number for prompt handling.
9.Q： Do you provide customized service?
A：Yes, we provide customized service for resin car models starting from 20pcs and alloy car models starting from 200pcs. Please contact us for details.
10.Q： How will the orders be shipped if expedited service is chosen?
A：If you choose expedited 2-day service at checkout, shipping carriers do not count a pickup day as a business day, delivery will be made on the 3rd business day for 2-day Service and on the 4th business day for 3-day expedited service. These delivery dates exclude Saturday delivery. Please note that 2 and 3 days expedited shipping includes delivery confirmation fees.
11.Q： Are there drop shipping fees for orders?
A：No, we do not charge drop shipping fees for orders.
12.Q：Do you require a minimum purchase?
A：No, we do not have minimum purchase requirements.
13.Q： What payment methods do you accept?
A：We accept Visa, UnionPay and Paypal. in addition, please contact us if you have any questions about payment.
14.Q： What is the delivery time for orders?
A：The delivery time depends on the shipping method that we use. Usually, it is 3-7 business days depending on the destination address.
15.Q： What is die-cast?
A: Die cast is a term used in the hobby industry referring to a model made with a metal body. Diecast metal is made of zinc alloy. Die-cast models are not necessarily 100% metal models.
16.Q： How big is the scale? (1/18, 1/24, 1/12, etc.)
A: For example, the 1:18 scale model means that the length of the model is 1/18 of an actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long. Our descriptions of each item also show approximate dimensions.
17.Q： Do all products come in the manufacturer's packaging?
A：Yes, all items do come in original manufacturer packaging. Please note: At some point manufacturers might change the look of the original boxes that models come in. The look of the original boxes may vary. The models however will stay exactly the same. Please note this information where you advertise products.
18.Q： Will my customer receive two items as shown in the pictures?
A：Our images show the picture of the original boxes and items outside of the original boxes. This is for informational purposes only. Only one item will be received.
19.Q： What name will I see on my credit card statement?
A：All our transactions will show “DIECASTMOD” or similar on your credit card statement.
20.Q： Do you collect sales tax?
A：We collect sales tax on orders shipped to California only. Per State of California BOARD OF EQUALIZATION Regulation 1706, Drop Shipments, the current California State rate will be charged on a sale price plus a mark-up of 10% which makes the current tax for drops shipping merchandise in Montebello, California 11.276%. The current sales tax in Montebello, CA is 10.25%. If you hold a valid California Seller Permit please email it to us, so we will not charge you CA sales tax. If you do not have a California Seller's permit you can fill out the California Resale Certificate Form which can be found on the following website https://www.boe.ca.gov when approved email us with a copy of the Seller's Permit at customerservice@diecastdropshipper.com. Once this is received we will verify its validity and will set up your account not to charge sales tax to California customers.
21.Q： Do we need to purchase a $4 signature confirmation at checkout?
A：You do not have to purchase a $4 signature delivery at checkout. Please note that we are not responsible for lost packages if a signature is not purchased. Expedited UPS shipping option already includes signature on delivery.
22.Q： How many different products do you currently have in stock?
A：We currently have over 1000 products in stock and ready for fulfillment. We add more new products daily.
23.Q： What is your return policy?
A：We have to be notified of all returns/exchanges within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.
All shipping and handling fees are non-refundable with an exception where yxcarmodel.com has made an error by shipping an incorrect item to the customer. In this case, Members must contact yxcarmodel.com to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a refund issued for the full amount of the order if the correct unit is unavailable. yxcarmodel.com must be informed of the receipt of incorrect merchandise within a week of delivery.
Unclaimed, Undeliverable, and Refused Delivery Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.
24.Q： Where do you ship?
A：We support shipping to most areas (depends on local policy decisions)
25.Q： How do I change my shipping address?
A：We are able to change the shipping address only if we are notified in writing and the package is not processed for shipment yet.
26.Q： How do I use a Wish List?
A：A wish list allows people to add wanted items and save them to purchase later or just to have saved for your information. Wish List only works with active accounts. Please register to have Wish List at your service.
27.Q： What does your international shipping cost?
You can view an estimate of your shipping cost by adding desired items to your shopping cart, then clicking the "estimate shipping" button.
28. Q： Do you ship to hotels or motels?
A：We apologize but we do not ship to hotels or motels at this time.
29. Q： Will I have to pay customs and duties fees if I reside in a different country?
A：Yes, each country has customs and duties fees in place.
30.Q： Which items do not qualify for coupons or other promotions?
A：Items from the closeout category are not eligible for any coupons, discounts, or promotions.